We here at Prisonpulse do the best we can to give each and everyone the best experience possible. We make it super easy to find transportation, get factual information, and make reservations for door to door service to many correctional facilities.
If you’ve every visited a loved one in any correctional facility, you know the difficulties of trying to find decent transportation to get you there. While we go to great lengths to provide the best home pickup service, there are some customer behaviors we will NOT tolerate.
Number one on that list is NO-CALL-NO-SHOWS.
We call everyone the night before their trip to confirm that they are still able to make the trip they scheduled with us. Even after we confirm, we still have no-call-no-shows. This cause others that really want to visit their loved ones to miss their visit and leaves us with empty seats we cannot fill at the last minute.
In an effort to put an end to no-call-no-shows, we are making some changes to the reservations process. Starting April 4th 2016 all reservations require a none refundable deposit for each person. We hope this will discourage customers from making reservations they do not plan to keep.
You may pay the entire fare or pay the deposit on our website then you can pay the remaining balance in cash at pickup.
NOTE: We do not currently take payments over the phone, so all reservations will have to be made on our website.
We are always open to suggestions and comments. Call us 888-538-8812.
Please spread the word about the inconvenience of no-call-no-show. It would be greatly appreciated.
Thank you. J. Scott CEO.